Support
How can we help?
We’re a small team and happy to help. The fastest way to reach us is email — and we read every message.
Email us: support@proppeal.com — we usually reply within 1–2 business days. The app's Settings → Contact support writes to the same place and fills in your version and account id for us, which makes it much faster to find your appeal.
Common questions
Restore a purchase
Open PROppeal → Settings → Restore Purchases, signed in with the same Apple ID you bought with. Your credits will reappear.
Delete your account
In the app, open Settings → Account → Delete account. This removes your appeals and personal data — see our Privacy Policy. You can also email us and we will delete it for you.
Refunds
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Where comps come from
We pull real, recent comparable sales from licensed property-data providers and screen out distressed sales — then you verify before filing.
Deadlines
Appeal windows vary by county. PROppeal helps you prepare, but you file with your county and are responsible for the deadline.
Is my case worth it?
If your comps don’t support a lower value, we’ll tell you. We’d rather be honest than have you file a weak appeal.
Before you file: always verify your comparable sales, assessed value, and deadline directly with your county. PROppeal builds the letter; the filing is yours.
More
See the FAQ on our home page, or read our Privacy Policy and Terms of Service.